Chromecast Surround Sound

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Steven Budaj

Surround sound not working with some apps, most recently Hulu. I am getting only stereo. I am able to get full 5.1 sound with Hulu using the app on my smart LG OLED TV. I have a Sony receiver fully capable of surround sound, which works fine with most apps. Hulu just won't play surround sound using Chromecast.

[abellaj]

Hey there Steven Budaj,

Sorry for the late response, but I wanted to hop in here to help. I can imagine that this is frustrating, but I'm happy to look into this for you. 

In order to get a better idea of what may be causing the issue, would you mind letting us know what troubleshooting steps you have taken, and how you have the chromecast and your external receiver and things set up?

Please let me know if you have any further questions or concerns.

Best regards, 

Garrett DS

(Community Specialist)

[jaromyre]

Chromecast with Google TV having trouble with 5.1 what happened with this thread with above 300 posts? Was it an issue sooo big, that you had to remove the whole thread? Is there something you want to hide for new users??

Chromecast with Google TV having trouble with 5.1 and google is doing nothing to fix it for almost a year now. Despite writing feedbacks, corresponding with customer service, they simply ignored the issue and this community simply deleted the post about it.  SHAME!

[Jeran]

Hey there Jaromyre,

The old threads are still there and public, we have just migrated to a new system. Google is very aware of the 5.1 Surround Sound issue with Chromecast with Google TV. While I do not yet have an update on the status of the issue, please know that we are working on it and will provide an update as soon as we can.

If you had any other questions or concerns, please let me know, I'm always happy to help!

Best regards,

Jeran

[jaromyre]

Lol, the same response I'm getting every time from support even after escalations.. From a year!!!! Seriously?? Not even funny anymore..

[Jeran]

Hey there,

It is a current ongoing issue that we have identified as a bug, and we are working on it and, unfortunately, there is no ETA on it. I am going to close this thread in 24 hours if there are no new issues or concerns.

Thank you,

Jeran

[Marco]

where are the old threads with over 300 comments? I can't find them anymore either!

[jaromyre]

Cause they sweeping it under a rug man! All previous chromecast versions did not have this problem.. How dificult may it be and how much google can ignore users?? 

[GarrettDS]

Hey folks, 

Since we have stated that this is a bug that we are currently working on and there are no updates, I'm going to be going ahead and locking this thread. 

If you have other questions or concerns, feel free to create a new thread. We will continue to update this thread as more updates happen.

Have a great day. 

Garrett DS