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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 424 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27398 Views
  • 0 replies
  • 12 kudos

Chromecast with Google TV random issues

We are facing below random repeated issues on the GTV devices and this is leading to multiple customer dissonances. GTV hangs while booting, no response even after the reboot. GTV shows factory reset window while bootingGTV disconnects from hidden SS...

Google TV streamer can’t find my TV for remote control

When trying to set up Google tv streamer so the remote can control power and volume on the TV my TV doesn’t appear on the very long list of TVs, does anyone know a compatible selection for a “**bleep** Smith GE6878”, another person had success using ...

Luckee by • Community Member
  • 1666 Views
  • 8 replies
  • 0 kudos

Chromecast problems?

Has the Chromecast stopped working again? I don't see the cast icon in the streaming apps, and in Google Home it says that the Chromecast is unavailable. I'd like to know if there's any known issue before I start troubleshooting. It was working as it...

bels by • Community Member
  • 431 Views
  • 2 replies
  • 0 kudos

Chromecast remote disconected?

Hi! My chromecast remote didnt work for maybe 4 months, and I read that a lot of people say that you should just buy a new one. But in my case, I changed the batteries and the remote was as good as new after! I just wanted people to try this first if...

Were can i find the Device key on the chromecast?

Hello people,I need some help.I installed an app (iboplayer) on my chromecast . To activate the app i need to inpute my mac adress and the device key on there website.Were can i find the device key.If i start the app it shows the mac adress but de de...

Redrum by • Community Member
  • 726 Views
  • 3 replies
  • 0 kudos

Chromecast issue

Apologies for being kind of long, but I'll try to be succinct. I have looked through common troubleshooting, and nothing has helped so far, or does not seem to apply.We've had a Chromecast for a while, and it's always worked great. (I don't honestly ...

J-M-7 by • Community Member
  • 980 Views
  • 3 replies
  • 0 kudos

Chromecast Ultra and Chromecast Audio

In the last week I've noticed that regardless of which device (Android or Chrome on Windows 10) I use to cast audio to a Chromecast device (Ultra or audio or Gen 2), Chromecast doesn't want to stream long audio files. For example from SoundCloud, whe...

Low Earbud Volume

When I use Bluetooth earbuds with my new 4k Streamer I have to nearly max out the audio to make what I am watching audible. Even at max volume the audio is at an "average" level. This is an issue with multiple brands of earbuds (Samsung, JBL, Bose, e...

No Dolby Atmos on Chromcast with Google TV

I have a Chromcast with Google TV (HD), model G454V, which is connected directly into a Samsung HW-Q990D soundbar. When playing Dolby Atmos content, e.g. from Disney+, on the Chromcast the soundbar shows that the sound is delivered in Dolby Digital P...

qkumbra by • Community Member
  • 1380 Views
  • 5 replies
  • 0 kudos

Resolved! Android 14 update for Google Chromecast devices

Android 14 update for Google Chromecast devices. The update was released a while ago and has not reached me, knowing that I search for it manually through the settings, but there is nothing new. What is the problem?

firstman by • Community Member
  • 1163 Views
  • 8 replies
  • 0 kudos
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