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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
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  • 11 kudos

Chromecast 2 and android 7.0

Hello, i havethe same prob as many, with one more, my tablet is under android 7.0, and it's impossible to install the new home versions. Before ur updates everything was going well. I tried to reset all but if i can connect the tablet to the Chromeca...

Dran by • Community Member
  • 212 Views
  • 2 replies
  • 0 kudos

No sound / volume on successful set up

Just bought a google streaming device today and the setup was fine however i can’t get any sound - yes I have turned on and off ect and did a fair bit of troubleshooting but nothing the picture is good just no sound it’s a Bauhm tv

Dad6 by • Community Member
  • 195 Views
  • 1 replies
  • 0 kudos

My Google TV Streamer (4K) does not recognize the USB device.

My Chromecast Google TV 4K also does not recognize the USB device. It all started after the update to Android 14. I still have not received an answer on how to fix this error and whether it is possible to go back to Android 12 on which everything wor...

Regarding an issue with Chromecast 2nd gen and Chromecast Audio

So it seems awfully coincidental that my Chromecast 3rd generation (which how would you know what generation it is other than to contact support and send photos) crapped out at exactly the same time that the 2nd generations did. I have watched and wa...

Thor_242 by • Community Member
  • 234 Views
  • 0 replies
  • 2 kudos

CHROMECAST NOT CONNECTING

MY CASE Case ID 9-6299000038701I HAVEN'T HEARD A THING FROM YOU ABOUT MY CASE.WHAT IS THE STATUS?

Huevos by • Community Member
  • 367 Views
  • 2 replies
  • 0 kudos

Case status?

Case 7-9981000038562 has been dormant since March 11th. I requested an update 2 days ago via email and have not received a response.This is for the following outstanding issues:1. When I try to use verbal commands or automations to stream a Nest came...

bloodhawk by • Community Member
  • 245 Views
  • 0 replies
  • 0 kudos

Chromecast still not working

I'm trying to set up my chromecast again after the resent crash but it keeps saying can't authenticate,does anyone know what i should do please

Oversaturated image

HiI tested out Google tv streamer and compared it to another tv box that I own and my tvs built-in apps in terms of image quality.Then I find after testing a lot of different content that Google tv streamer deliver a clear and sharp image but I find ...

Klabbis by • Community Member
  • 159 Views
  • 1 replies
  • 0 kudos

Chromecast and App F1

Greetings! We are from Brazil and we speak PT-Br. We are subscribers to the F1 app (Formula 1). When trying to watch the qualifying race today, we opened the app on our mobile device, changed the language to Pt-Br and then connected it to Chromecast....

Nádia_LS by • Community Member
  • 204 Views
  • 3 replies
  • 0 kudos
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