Chromecast Ultra low power screen

[Ferrarist]

Hi,

My Chromecast Ultra is showing 'low power' screen and the link to g.co/cast/power

I have tried every suggestion there is to try and avoid the error. I used another power adapter and cable from another Chromecast Ultra that I have and that does work, I have reset the Chromecast. I really tried everything, but still I can't get the CC to start. What can I do?

Best regards,
Ferrarist

[Bricool]

Bonsoir, 

Je rencontre le même problème que toi. J ai même branché sur une prise murale indépendante, j ai l écran avec le lien vers g.co/cast/power. Merci pour votre aide. 

[Ferrarist]

No one has helped me out. Because I'm still well within my 2 year warranty period, I decided to send the chromecast back to where I bought it from for repairs.

[nerys]

Hi Ferrarist,

Thanks for posting in the community!

I'm so sorry to hear that your Chromecast Ultra is showing the "Low Power" screen. Don't worry, I'm here to help! First, I just have a question for you. You mentioned you sent the device to the place you bought it. Where did you buy the device (retail store, online, etc.)?

In the meantime, here are some troubleshooting steps you can try:

• Check that your Chromecast with Google TV is plugged into the power adaptor that came with it.
• Check that the power adapter is plugged into a reliable power socket.
• Check that the cable also came with Chromecast. If you use a different cable, it might not be supported.
• Check that the cable is completely plugged into both the adaptor and the Chromecast.

Hopefully, these steps might help you. If you have more questions for me, Feel free to reply to this post. I'll be happy to assist further.

Best regards,

Nery.

[Ferrarist]

Hi Nery,

Thanks for your answer, but I did all you suggested maybe 10 times. Nothing worked. So I sent the Chromecast back to where I bought it. I had 6 months left on my warranty. They tried to repair the Chromcast, but eventually they've sent me a completely new one. 

Hope this new one lasts longer.

Cheers,
Rob

[nerys]

Hi Ferrarist,

Thanks for your quick response!

Great news! I'm glad to hear that the place where you bought the Chromecast could replace it with a new one! I also apologize for not answering earlier. Remember that for everything you'll need, we are here to help.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.