Chromecast Update Stuck

[habibridho]

Hello,

I have a chromecast that works perfectly fine for 1,5 years and yesterday when I wanted to cast from my iphone, the chromecast is not listed. It turns out that the chromecast is updating but getting stuck at 0%. Here's a couple things I've done.

• Reboot the chromecast
• Unplug the chromecast and wait for a few minutes
• Restart the router
• Factory reset the chromecast

After all the above, it is still stuck updating at 0%. Any advice for this issue?

Also, these are some information of my devices.

• Chromecast (3rd Gen)
• Cast firmware version as shown in Google Home App: 1.56.275994
• Router network mode: 802.11 b/g/n
• Router frequency bandwidth: 40 MHz

[Att93]

We are having the same exact issue !!!!!

Anyone experience this and get passed it ???

[TerryC]

I am having the same issue!

• Connected to the WiFi from router(2.4 GHz only) didn’t work.

• Connected to the WiFi from hotspot shared by phone didn’t work

[habibridho]

Hey folks, it seems that my network is the culprit in my case. The update progresses when I use a different network. Here's what I did as suggested by @madebygoogle from twitter.

1. Have two mobile devices ready (one for hotspot, one for setup)
2. Factory reset the chromecast
3. Turn on the hotspot and connect the setup device to it
4. Start the chromecast setup 
5. Select the hotspot as the Wi-fi network

After the update was successful, I verified if I can cast. Then I changed the chromecast network back to my original Wi-fi network.

[JenniferV]

Hey everyone,

Thanks for reaching out and I apologize for the delayed response. 

habibridho, thanks for keeping us in the loop and glad to hear that this has been sorted out. Also, I appreciate you sharing the steps that helped you to resolve the issue.

Att93 and TerryC, I'm sorry to hear that you're experiencing the same issue. You may try the suggested steps provided by habibridho. Also, please visit this support website article to see some additional troubleshooting steps.

Best,

Jennifer

[JenniferV]

Hey Att93 and TerryC,

It's me again. How's it going? Still need our help?

Thanks,

Jennifer

[TerryC]

Hi Jennifer,

My chromecast works fine with different ISP. Do you have any idea about what might cause this phenomenon? I would like to ask the ISP which blocked the update to check the settings. 

[Jeran]

Hey there TerryC,

Here are the settings you'll want to enable/disable on your router to allow the Chromecast to work properly:

Enable: Multicast and Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy

The names of the settings may vary from router to router, however, so you may need to ask your ISP if you cannot find specific settings.

Best regards,

Jeran

[TerryC]

Hi Jeran,

Thanks for the suggestions!

[JenniferV]

Hi folks,

I wanted to check back in to see if you still need help with your Chromecast. Feel free to let us know if you do.

Thanks for the help, Jeran.

Regards,

Jennifer

[JenniferV]

Hi there,

Just checking back in — still need help with this?

Thanks,

Jennifer

[TerryC]

Hi Jennifer,

No, chromecast works fine. Thanks!

Terry

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran