Chromecast ambient/passive mode ruins casting

[Yehayaj]

This piece of garbage has annoyed me for so long, fix this **bleep**. Every time i've used this hunk of garbage and returned the next day its stuck in a useless passive/ambient mode and wont let me cast unless i turn my phone off and plug out the chromecast. How can you ruin the basic function of a product i paid 90 dollars for?

[Juni]

Hi Yehayaj,

Thanks for reaching out. That certainly hasn’t been easy for you. Let’s check out what’s going on. A few questions: what Chromecast device are we working on? What phone are you using (Android or iOS)? When did it begin? Were there any recent changes? What steps have you taken so far?

I look forward to your response. 

Regards,

Juni

[Yehayaj]

Chromecast 4k, no clue if with or without google tv but im going to guess without.

Im using a samsung galaxy S23 ultra, but there are the same problems for my mothers samsung galaxy S20 FE 5G both ofcourse are android. It began as soon as it was purchased. The only thing i csn say that has ever changed is that the passive picture which is usually lacking an image and just doesnt appear to have an image, once had one of googles passive landscape pictures there, but that only happened once and never again. Otherwise no changes. I cant do anything to fix it other than turning my phone and chromecast completely off and then on, so no steps

[Juni]

Hi there,

Got it. Give the steps below a try and let me know how it goes:

1. Plug in your Chromecast into a different HDMI port on your TV.
2. Reboot your TV and Wi-Fi router.
3. Reset your Chromecast Ultra.

Thanks,

Juni

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan