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Chromecast becoming unusable

CheCook
Community Member

Every television in my home has a chromecast. Most are the new models with the remote. All our phones are newer pixels. We all make YouTube queues to watch. Recently we are all having issues with a video ending and being duplicated to play again. We have numerous instances where a video ends, we are still connected but all the following videos were deleted. Sometimes it just disconnects and our queue is just gone. We are getting very frustrated.

1 REPLY 1

AndersC
Community Specialist
Community Specialist

Hi @CheCook,

 

Thank you for posting in the community. I understand you're having some inconveniences playing videos on YouTube, since the videos are just repeating/duplicating instead of playing the videos in the queue and deleting them. It sounds frustrating to experience this, especially when you've tried with your other Chromecast devices and phones. I'm happy to assist you.

Based on what you've mentioned, this appears to be related to the YouTube app. You've already tested with different Chromecast devices and phones, and you confirmed you can play YouTube videos on your Chromecast. If the issue occurs only when playing videos from the queue, our friends at YouTube support team should be able to help you with getting your tunes back on track.

Let me know if you have any further questions.

 

Regards,

Anders