Failed to factory reset Chromecast HD

[g71815]

My Chromecast always lost WiFi connection. Need to manually select the WiFi and key-in the password. After Wifi connected, I can use Youtube app by Chromecast.

While I tried to factory reset the device, it always return a error screen after it reboot. Both HW factory reset or SW path. Is it something HW fault? Or I can try to flash the FW by anyway?

[AndersC]

Hi @g71815,

Thank you for posting in the community. I'm sorry to hear you're having inconveniences while factory resetting your Chromecast device, as it's been losing Wi-Fi connection and you've needed to manually select the Wi-Fi network. I'm happy to help.

To determine whether your Chromecast device is experiencing a hardware or firmware issue, please confirm that you properly factory reset it by pressing and holding the reset button until the LED light changes in the correct order for the reset, as indicated in the article 'How to factory reset your Chromecast.' The changes during the reset process depend on the model of your Chromecast device.

Below, you'll find an example of the LED changes during the factory reset for Chromecast with Google TV devices:

1. While the Chromecast is plugged into the TV and powered on, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
2. When the LED light turns solid white, release the button and the Chromecast will then reset.

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[g71815]

Hi Anders,

Thanks for your feedback. 

I did try HW factory reset and it shows same error screen after it reboot. Please refer the picture here: https://drive.google.com/drive/folders/1SrBa5jOiJm_l1_SEQGJfL_k8NnhKmgYc?usp=sharing

After that, it can still boot into Chromecast UI but notthing changed. It will still lost WiFi connection every time it reboot. I also tried to update the firmware in settings menu, it just pending for long time without progress.

It was working but not sure when/how it turns broken ><

[AndersC]

Hi @g71815,

Thank you for replying. I appreciate you sending a link where I can see the error your Chromecast with Google TV was displaying.

Based on this information, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders

[g71815]

Thanks Anders, I just submitted the form. BR.