Streamer 4K tv not showing subtitles

[Aellae0122]

When i try to cast from a website on my Phone no subtitles show. If i watch the website on my Phone i have no issues. Never had this problem with a chromecast.

[moralesvicente]

Hello Aellae0122, 

Thanks for reaching out to the Google Nest Community Forum. I understand that your Google TV Streamer 4K is not showing subtitles from a website on your phone. No worries, it's a pleasure to assist you.

To gather further details and provide you with more information, could you please answer a few questions?

• When did you first notice this trouble? 
• Does this happen with a specific website, or do you experience it with other streaming services when you try to cast content?
• Have you taken any troubleshooting steps so far? If so, can you describe them?

I'll look forward to your responses.

Best regards, 

Daniel

[Aellae0122]

Hi Daniel, 

I noticed it the second i used the Streamer after installing and activation. 

It happends on multiple websites when casting on none of them i had this problem with my old Chromecast. I googled the problem and what i could find was options to turn on subs. I tries them all with no succes. If i cast from the prime app for example there is no problem with subs

[moralesvicente]

Hey Aellae0122, 

Thank you so much for keeping me updated. Regarding this situation, I can suggest some recommendations:

• For subtitles to appear correctly when you cast, it's crucial to activate and select them within the website's video player on your phone before you initiate casting.
• Also, you can activate subtitles directly from the Google TV Streamer. To learn how to activate them, check out this article: Make Google TV more accessible.

Please let me know if these steps are helpful.

Regards, 

Daniel

[Aellae0122]

Hi Daniel, 

I found those options during my google search. I even activated subs in my Phone main menu. So far nothing works. 

[moralesvicente]

Hi Aellae0122, 

Thank you for getting back to me. I’m grateful for your cooperation in following the troubleshooting steps. Due to this situation you’re experiencing, I appreciate that you send your feedback to help us improve our service; this information will be useful to our support team. 

Best regards, 

Daniel