cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Luz naranja y pantalla negra

Cesar_95
Community Member

Hola buenas noches, mi Chrome cast de 3ra generación cuando prende funciona 10 segundos y luego queda en pantalla negra 

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi Cesar_95,

 

Thanks for posting in the community. I'm sorry to hear your Chromecast (3rd gen) works for 10 seconds when it turns on before the screen goes black with an orange light. Help is here!

To address the issue, please try these steps:

  • Test the power source: Unplug your Chromecast and plug another device into the same outlet to ensure it's working.
  • Use the original power adapter: Make sure you're using the power adapter and cord that came with your Chromecast.
  • Restart: A quick reboot can often fix minor glitches. Follow these steps to reboot your Chromecast.
  • Factory Reset:  If restarting doesn't resolve the issue, a factory reset may be necessary. This will erase your data and cannot be undone. Refer to this article: How to factory reset your Chromecast.

Let me know how it goes.

 

Regards,

Melany