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Chromecast cannot connect to WiFi or TV

Sam5007
Community Member

‎03-18-2025 11:46 PM

Hi .. I cannot connect Chromecast to my TV or WiFi. 

I have tried it so many times but unsuccessful. 

Please advise on how I can resolve the issue. 

Thanks.

 

Sam

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2 REPLIES 2

Khimba29
Community Member

‎03-18-2025 11:56 PM

It's been down for several days and there's a message on the front landing page for support. Gen2 Chromecast has issues they are working to resolve.

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EduardoN
Community Specialist
Community Specialist

‎03-22-2025 11:45 AM - edited ‎03-22-2025 11:47 AM

Hi @Sam5007,


Thank you for reaching out to our support community! I understand your concern about where you're having issues with your Chromecast. I appreciate you taking the time to share this information. I'm here to help you resolve this.

To help me better understand the situation, I'd like to ask you a few questions:

  • Are you using iPhone or Android?
  • What type of Chromecast do you have?
  • Is the Google Home app updated?
  • Did you reset the chromecast and the phone?

@Khimba29, thank you for sharing that information about this situation; it is helpful for everyone.

Please feel free to share any additional details you think might be relevant.

 

Best regards,

Eduardo

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