Chromecast connection

[MissAmanda13]

My Chromecast says it can't connect to wifi that I need to please check my wifi network name

[JenniferV]

Hello MissAmanda13,

Thanks for reaching out to the Chromecast Community! Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? Is this an initial set up or working previously?

Give these steps a try:

1. Make sure the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
2. Toggle Wi-Fi off and on from the setup device.
3. Reboot your router.
4. Reboot your mobile device.
5. Reboot your Chromecast device.
6. Close and reopen the Google Home app.
7. If you're using an iOS device, turn on the Local Network Access.
8. Use a different mobile device.
9. Perform a factory reset.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hi MissAmanda13,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer