Chromecast daily login required.

[Vani]

Hi.

Since I got an automated update last week I have to login to my network every single time I start my chromecast.  'Not connected to network- connect to network- unable to connect to network- try again- no proxy-connect- can't connect- forget network- enter password'. Now I don't mind doing this once, but not every single day! 

I have a cable connected chromecast, at first after the update I got a screen implying my chromecast didn't get enough power. So I removed the utp adapter and voila, I had a picture. But after switching my tv/chromecast off and on, I had to enter my password again. So considering the power warning, I bought a new adapter which arrived yesterday evening.  Hooked it up, enter password, and again. Quality connection. But guess what? I had to enter my password again. I've already reset my router/modem. And I've now removed my chromecast from my google home app, ready to install it again. Is there anyone else with this issue? I can't find anything on the web and I'm fed up with this 'ritual' after a week... 

 

 

 

[tajennifer]

Hi Vani,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Chromecast device that requires daily login. I appreciate all the troubleshooting steps that you try to solve the situation, including getting a new adapter for your device. I understand how frustrating this situation can be. But don't worry; I'm here to help. I just need to ask for some information to provide the best solution:

• What is the exact model of Chromecast device that you have? You can check the "Chromecast and Google TV Streamer specifications" article to find out.

• What is the status of the LED light on your Chromecast?

• What's the firmware version?

• What device is used to complete the setup, and what's the OS version (iOS or Android)?

• What's the TV brand and model?

• What's the router brand and/or model?

• What's your Internet Service Provider (ISP) and ISP speed?

• Has the streaming device been connected to this network before, or is this the first time setting the device up?

• How far is the streaming device from the Wi-Fi router?

• How are the streaming device and other peripherals connected to the TV?

• Do you have more than one streaming device? If yes, do these issues happen to other streaming devices?

• Have you tried to use the streaming device on a different TV? If yes, does the issue persist? 

• Where are you located?

Please keep me posted.

Best regards,

Jenny

[Vani]

 

 

 

 

 

 

What is the exact model of Chromecast device that you have? You can check the "Chromecast and Google TV Streamer specifications" article to find out. 

- Chromecast with Google tv 4k (04/2022)

What is the status of the LED light on your Chromecast? 

- White, constant.

What's the firmware version? 

- picture included.

What device is used to complete the setup, and what's the OS version (iOS or Android)? 

- Samsung Galaxy S23 Ultra, android. Picture included.

What's the TV brand and model? 

- LG 42LD450

What's the router brand and/or model? 

- Zyxel T-56

What's your Internet Service Provider (ISP) and ISP speed? 

- Odido (Dutch) 

- 105.8 down

- 104.9 up

- ping 6 ms

- Jitter 4 ms

Has the streaming device been connected to this network before, or is this the first time setting the device up? 

- I've had it on this device since 2022

How far is the streaming device from the Wi-Fi router? 

- 2.5m

How are the streaming device and other peripherals connected to the TV? 

-chromecast HDMI

- Utp cable cat7

- Adapter with usb-c powersupport (org. cable and plug)

Do you have more than one streaming device? If yes, do these issues happen to other streaming devices? 

- Just this one.

Have you tried to use the streaming device on a different TV? If yes, does the issue persist?  

- I only have 1 tv.

Where are you located? 

- Den Helder, North Holland, The Netherlands. 

[tajennifer]

Hi Vani,

Thanks for your reply and the information provided, including the pictures for visual help. In this case, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Jenny