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Chromecast doesn’t match the screen light when entering chrome cast instead of the tv itself

6Jessica
Community Member

‎06-15-2024 03:22 PM

Hi there!

 

when I enter the gateway to the chromecast everything is very dark, but when I use my tv “Back AV” it’s light and I can see everything.

my tv is a smart tv, but I don’t think that has anything to do with the problem.

 

how do I get my screen light lighter when I use my chromecast?

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1 REPLY 1

ciprianocoche
Community Specialist
Community Specialist

‎06-18-2024 04:01 PM

Hi 6Jessica,


Thanks for reaching out to the Google Nest Community team.


I understand the inconvenience you're having when trying to get the screen light brighter on your Smart TV. No worries, I will do my best to help you by finding a solution!
Please allow me to collect the following information:
 

  • What kind of Chromecast device do you have?
  • Is this happening when you're on the Google TV screen? Or does it happen on a certain app?
  • Is it possible for you to take a photo of your TV when you use your "Back AV" and when it is not in use? This is just to confirm the differences between both situations.
     

With these details, I would be able to provide you with a better resolution. Feel free to add any additional information regarding the case.


Best Regards,
Jonathan.

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