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Chromecast google TV remote

Chiu
Community Member

Chromecast google TV remote had been frozen and solid light on. I had tried to removed the batteries and reinserted. Pass back and home button together but unfortunately not working at all. Then I had downloaded the app but still not working. Please advise how can I solve the issue. Thank you.

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi Chiu,

 

Thanks for posting and sorry for the delayed response. Do you still need help with your Chromecast with Google TV Voice Remote? If so, please try to change the batteries and observe the behavior. If the issue still persists, please do a factory reset on your Voice Remote and Chromecast device. Here's a guide: How to factory reset your Chromecast voice remote and How to factory reset your Chromecast.

 

Let me know how it goes.

 

Thanks,

Jennifer

 

JenniferV
Community Specialist
Community Specialist

Hi Chiu,

 

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Jennifer

 

JenniferV
Community Specialist
Community Specialist

Hi Chiu,

 

Since we have not received any more replies for quite some time, I will lock this thread now.

 

Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. How's it going with your Chromecast with Google TV Voice Remote — still need our help?

 

Best,

Jennifer