Chromecast help

[Bish7565]

I have an old Chromecast device, I factory reset it because I was unable to get access to the account it used to be on. My tv is now on the screen that tells me to download the Google home app, which I did, but my app isn’t picking up that there’s a device to be connected. Please help

[anwoody]

I have exactly the same problem

[JenniferV]

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast.

What type of Chromecast device do you have? Please reboot your Chromecast and manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Let me know how it goes.

Thanks,

Jennifer

[Jhonleanmel]

Hi everyone,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel