Chromecast internet/wifi issues

[Kmcocean]

Hey everyone. I am constantly having issues with my chromecast. It is saying it is connected to my wifi with no connection to internet.  I am having to forget the network and reconnect constantly.  My phone and other devices seem to all be working well. I have very limited tech experience so I will do my best to follow with the helpful suggestions im hoping to get. 

[humbertogarcia]

Hi Kmcocean,

Thank you for posting in the community! I understand that you constantly receive a message of your Chromecast not being connected to the internet. I appreciate you sharing the temporary fix that you found and that the internet works well with other devices. I’ll be happy to assist you with a solution.

To gather information about the inconvenience, I need you to please provide some more details:

• Confirm your Chromecast model (see Chromecast and Google TV Streamer specifications, if necessary), and provide the installation date.
• When did the issue start?
• Is your router dual-band?
• How far is the Chromecast from the router?
• Are there obstructions like walls, furniture, or other devices causing interference?
• Could you share the word-for-word message you received?

In the meantime, consider trying the following troubleshooting steps:

1. Restart your Router and the Chromecast.
2. Check the Wi-Fi signal strength.
3. Update the Chromecast and the router firmware.
4. Reduce the interference.
5. Use an Ethernet adapter.

I look forward to your answer and to hearing the results. For any additional assistance or clarification, don’t hesitate to contact me.

Regards,

Humberto