Chromecast is not recognizing my network

[Simona]

Hi, I changed my network recently and I am unable to use chromecast in my TV. I factory reset it and started the process of adding the TV again but when I go to cast I get this message as you see in the picture. The local network access is enabled in my phone’s privacy.

 

[RXShorty]

Hi @Simona 

Did you also remove your Google TV from the Google Home app before doing the factory reset?
Please try removing it from the Google Home App and do a factory reset again to see if this helps. 😊

[Kimy]

Hi folks,

Thanks for your help here, @RXShorty.

@Simona, I hope you've found the answer you're looking for. If you need help with your Chromecast device, please let us know, as we would be happy to answer any questions you may have.

Thanks,
Kimy

[Debie123_4]

Hi good day! I need some help regarding my google Chromecast 4th gen with google tv 4k.  It can't connect on Tv and cannot do factory reset it got stuck at google Logo. 

[Kimy]

Hi there,

Thanks for posting, @Debie123_4. Your reply, though, is not related to the same concern. I’ve seen your original post, and I’ve already replied. We can continue from there.

@Simona, I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Best,

Kimy

[Kimy]

Hi folks,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here.

Thanks,

Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy

[Simona]

Yes I did. Multiple times and still the same error. 

[Kimy]

Hi Simona,

Thanks for the details. Try this:

Do the setup using another phone to isolate if it’s the phone.
Set it up and connect it to a mobile hotspot to isolate if it’s network-related.
If identified as network-related, ensure that AP isolation is disabled and UPnP is enabled.

Let me know how it goes.

Regards,
Kimy