Chromecast keeps buffering when casting

[Ariella13]

Hello, I have recently encountered a problem with my Chromecast. On several supported apps (like HBO, VIU), when I tried to cast it just keeps buffering “connecting to TV” and then it disconnected completely. However, other apps (like Youtube, Disney+) works fine. I have tried updating all the apps and restarting my Chromecast but it still won’t work. Anybody have an idea to solve this?

[JenniferV]

Hello Ariella13,

Thanks for reaching out and for being a step ahead of us. Please reinstall the affected apps and reboot your Wi-Fi router and mobile phone. If the issue persists, do a factory reset on your Chromecast device.

Best,

Jennifer

[JenniferV]

Hi there,

How's it going? Did the steps help?

Regards,

Jennifer

[JenniferV]

Hey Ariella13,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Ariella13]

Hello Jennifer, I have tried the steps and factory reset my Chromecast but it still won’t connect to the affected apps. I have used Chromecast on those apps before but now suddenly it just won’t connect.

[JenniferV]

Hello Ariella13,

Thanks for getting back to us and for trying the suggested steps. Could you try to use a different mobile device and test? 

Regards,

Jennifer

[JenniferV]

Hi there,

It's me again. Did you manage to get your device working?

Thanks,

Jennifer

[JenniferV]

Hey Ariella13,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer