Chromecast loading apps but not playing

[Will15]

I have tried on both android and laptop using different apps. All of which load the home screen of the app but then won't play anything. This only started yesterday. Netflix and YouTube work fine but iPlayer, channel 4 and itv do not. Thanks

[tajennifer]

Hi Will15,

Thanks for posting. I'm sorry to hear that you are experiencing this situation about your Chomecast app are just loading. But don't worry. I can help. You can try to process a reboot on your device.

Here are the steps that you can try to solve the situation:

Restart the Chromecast:

1. Make sure your mobile device or tablet is linked to the same account as your Chromecast.
2. Open the Google Home app Google Home app.
3. Tap and hold your device's tile.
4. At the top right corner, tap Settings Settings > More settings > Reboot.

Power Cycle the Chromecast:

1. Unplug the power cable from the Chromecast device.
2. Leave it unplugged for one minute.
3. Plug the power cable back in.

You can find more detailed information on rebooting your Chromecast device in the article: "Reboot your Chromecast device".

Please let me know if you've tried these steps or if you have any other questions.

Best regards,

Jenny