Chromecast- no sound

[KW19]

The audio was working fine until yesterday. The casted screen appears, but without sound. I checked the volume in the Home app, the TV and the phone and none are muted. I unplugged the Chromecast from the wall and plugged it back in, didn't fix it. I uninstalled and reinstalled the Home app. I changed HDMI ports. What else can I try?

[EduardoN]

Hi @KW19,

Thank you so much for posting in this community! I completely understand that you're having audio issues when you cast from your phone to your TV. It sounds like you can see what you're casting but you're not getting any sound. I appreciate the time you've spent performing the troubleshooting steps you mentioned, like uninstalling and reinstalling the Google Home app, checking the HDMI ports, and checking the volume. No worries, I'm happy to help!

To provide you with the most accurate information, I'd like to ask you a few questions.

• What is the specific model of your Chromecast?
• What is the make and model of your phone?
• What is the model of your TV?
• When you cast from your phone, does this issue happen with every app, or just one?

I'd like to share some troubleshooting steps that may help you.

• Reboot the mobile device.
• Make sure the firmware version of the mobile device is up-to-date.
  • Android
    • Refer to Check & update your Android version for a step-by-step guide.
  • iOS
    • Refer to Update your iPhone or iPad for a step-by-step guide.
• Reboot the TV.
• Cast the same streaming device on a different TV.

Please feel free to share any additional details you think might be relevant.

Best regards,
Eduardo