Chromecast not connecting to Home App or Wifi

[Brondix95]

I try connecting Chromecast to Google Home App. If I do this using the home Wifi it does not work, so I try to connect using the Chromecast Wifi. This allows the setting up process to begin, but because Chromecast is not connected to any working Wifi the set up cannot be concluded. At one stage it allowed me to choose a Wifi to be used by the device, but when I input the correct Wifi details it would tell me join that Wifi. If I did this it would disconnect from the Chromecast device, ending the set-up unsuccessfully. Otherwise it would not connect to any Wifi. Now it has changed and when I connect to Chromecast using it’s own Wifi it asks what region I am in, however as mentioned, the Chromecast is not connected to a functional Wifi so this part of the set-up cannot be continued. How in all the seven bloody seas do I get out of this loop and make it work?

[Jue]

I'm having a similar issue, can't connect to my WiFi, followed advice off here to use chrome chromecast....WiFi and password doesn't work that I use normally 🤷🏼‍♀️

Done factory reset too, still no joy

[SarangBorade]

Even i have the same issue. Seems like google not worried about their product once sold. They even not bothered of giving some solution. Wifi working with every other device at home but not the chromecast. Pathetic....

[AndreF]

Hey Buddy,

I have the same problem the chromecast does not connect to my wifi , my mobil yes and its excellent. If you find a solution please share

[SarangBorade]

Change wifi name and reconnect to mobile and google chromecast. It worked for me.

[Jue]

Nope, unfortunately still not working 

[Jeran]

Hey there everyone,

I apologize for the late response, and thank you for being patient! It looks like SarangBorade was able to resolve this issue. Is this still a problem for everyone else? If so, go ahead and follow the troubleshooting steps listed in this article.

I look forward to your responses, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Jue]

I have tried everything suggested in the article, still won't work!!

[Jue]

I've tried a different device too, same issue...cannot communicate 

[Jeran]

Hey Jue,

That's no good to hear. Just to double-check, what color is the LED light on the Chromecast when you are trying to connect it? If your Chromecast is throwing an error, it could appear via the LED light.

Best regards,
Jeran

[Jue]

When I have restarted it flashes red, currently kind of glowing white rather than a flashing 

[Jeran]

Hiya Jue,

What generation Chromecast do you have? Also, if you're trying to connect to a 5GHz network, you may want to change if the network band range is between 36-48, as anything higher would cause connection issues. You will also need to disable Access Point (AP) isolation, also known as "Client Isolation" or "Guest Mode," on your router.

I look forward to hearing from you again.

Best regards,

Jeran

[Jeran]

Hey there everyone,

I'm just checking up on this thread does anyone have any more questions or need any additional help? 

Best regards,
Jeran

[Jue]

Not tries yet, struggle to access my router, it's asking for username and password but it's not my sky one.  Been told today it's username Admin and password Sky?

[Jeran]

Hiya Jue,

You may need to contact your ISP to access your router settings if you cannot get in. We wouldn't know what your router credentials would be, unfortunately.

Best regards,

Jeran

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[Jue]

I don't know of what yoh have suggested works yet as I can't log onto my router. 

Once I've managed to access, I'll.let you know.

I don't understand why it was working fine one day and then not the next?

[Muddi]

Hi Jue,

Thanks for the update. It is possible that your router received a software update that changed some settings on your router. Moving forward, I'll keep the thread open for a few more days, so you'll have enough time to check your router settings. 

Cheers,

Muddi

[Briantsmith54]

Had to change wifi to mobile router used settings and get thru to “wifi connected” but still can’t work out why tv still reads “make sure your network name and password are correct “ done all that. Do I need to use from list of add hidden wireless network 

or connect via WPS PBC etc ??? 

[Briantsmith54]

hello ???

[Muddi]

Hey Briantsmith54,

To confirm, are you connecting your device to a mobile hotspot?

Cheers,

Muddi

[Princesss]

Hi Briantsmith54,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess