Chromecast not responding

[IT3]

This afternoon my Chromecast stopped working I guess. In the morning I've streamed as usual from an app to my TV. When I wanted to do the same this afternoon it didn't work. My device tells me it's streaming but nothing happens. Google home doesn't show any wrong, I've rebooted and eventually I've did a reset. I can set up the device without any problem but still when I press the icon to cast nothing changes on my TV screen. Can someone help?

[virnab]

Hi IT3,

Thanks for reaching out to our community.

I’m sorry to hear that your Chromecast stopped working as it used to. Thank you for letting us know the troubleshooting steps you have tried to restore its functionality. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• What model of Chromecast are you using?
• Is the Chromecast device firmware updated?
• What mobile device are you using to set up your Chromecast device?
• Could you please check if your mobile device is updated?
• Have you tried to connect the Chromecast using another mobile device to set it up?
• Are there mirrors, radios, or other devices that require WiFi connectivity near the Chromecast?.

In the meantime, I recommend you try the following troubleshooting steps:

1. Reboot your mobile device.
2. Reboot your TV set.
3. Reboot your Chromecast device following these instructions:
1. Unplug your Chromecast from the HDMI port and from the power source.
2. Leave it unplugged for ~1 minute.
3. Plug the power cable back into the power source and the HDMI cable into the TV.
4. Check if you can cast any of your apps to your TV.

Thanks for your kind attention; I will be looking forward to your response.

Best regards,

Virna

[miksnubben]

Hi Virna! My Chromecast is 7 years old. Time to get a modern one? 🙂

[virnab]

Hi miksnubben,

Thanks for reaching out to our community.

I appreciate your inquiry about the time to get a modern Chromecast if yours is 7 years old. It is my pleasure to assist you with this concern.

Before I start further troubleshooting, let me ask you a few questions:

• What model of Chromecast are you using?
• Could you please let me know if you are having any inconvenience with your Chromecast device?
• If you are having inconveniences with your Chromecast, Do you need any assistance to restore it?

Thanks for your kind attention, I will be looking forward to hearing from you.

Best regards,

Virna

[Barbicardel]

Hi Virna, I have tried everything but nothing seems to work. It all worked well until yesterday but today this message keeps showing no matter what I do: “Living Room may be set up, but we could not communicate with it from your iPad. Make sure that you have enabled local network access in your iPad’s privacy settings. Then try again.”

please help me

[virnab]

Hi Barbicardel,

Thanks for reaching out to our community.

I’m sorry to hear that the troubleshooting provided didn’t help to connect your Chromecast with your iPad, and you are getting a message asking, “Make sure that you have enabled local network access in your iPad’s privacy settings, then try again.” No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• When did the inconvenience start?
• Have you ever connected your Chromecast and your iPad before?

• What model of Chromecast are you using?
• Is your Google Home app updated?
• How far from the router is your Chromecast?

In the meantime, please try to follow these instructions:

1. On your iPad, tap “Settings.”
2. Tap Privacy & Security, then select “Local Network.” You’ll find a list of apps.
3. Turn on Local Network for the app(s) you would like to allow access to your network. This will allow permissions for your device to discover Cast-enabled devices.

Thanks for your kind attention; I will be looking forward to hearing from you.

Best regards,

Virna