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Chromecast not working on YouTube on my Laptop but works fine via a tablet or phone?

JacethDavis
Community Member

‎06-16-2024 11:12 PM

Hi, My Chromecast not working on YouTube on my Laptop but works fine via a tablet or phone? Does anyone have any ideas how I can fix this issue. Microsoft tried a few things but didn't work and then palmed me off to here. Any help would be greatly appreciated. Have tried unplugging and resetting and turning off the WiFi, but there must be something on my laptop stopping it from working when it still works on the other devices. Any help would be greatly appreciated. Cheers

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nerys
Community Specialist
Community Specialist

‎06-20-2024 12:23 PM

Hi JacethDavis,

 

Thanks for posting in the community!

 

I'm so sorry to hear that you're having difficulties when casting from your laptop to your Chromecast. No worries; I'm here to help! To help me understand this situation better, I just have a couple of questions for you:

 

  • What model of Chromecast do you have (e.g., Chromecast 2nd gen, Chromecast Ultra)?
  • What model is your laptop?
  • Are you using Google Chrome to cast?

 

Knowing this information will allow me to provide you with the best troubleshooting steps.

 

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further. 

 

Best regards,

Nery.

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