Chromecast not working

[jen1k]

• Hello all my Chromecast was 1 Year working fine and since 3 days i can not get it started anymore it also dont let me reset it, when i open it it shows me since 3 Days the same picture witj the Google Tv Sign and dont do nothing else. What can i do? I ofc tried to change Hdmi or to switch it on and off but nothing is working it comes all the time the start picture 

[virnab]

Hi jen1k,

Thanks for posting in the community.

I understand that your Chromecast has been stuck on the Google TV startup logo for the past three days. Additionally, I see that you're unable to perform a factory reset. I appreciate the troubleshooting efforts you've made to restore your Chromecast's functionality without success. But don’t worry, I’m here to help.

To get started, please provide some more information by answering these questions:

• What model of Chromecast device do you have? You can use this Google Help Center article to help identify your device: Chromecast and Google TV Streamer specifications.
• Is the Chromecast plugged correctly into the TV and a power source?
• What is the status of the Chromecast LED light?
• Do you have an AVR connected to your TV?
• How far from the router is the Chromecast?
• Have there been any recent changes to your environment, such as a change in WiFi network or recent outages? 
• What is the make and model of the mobile device you're using for setup? 
• What country do you use your device in?
• What is the make and model of your TV?

Thank you for the information provided, it helps us to better understand the situation you are experiencing. Here are some troubleshooting steps to try:

1. Reboot your TV set and the Chromecast by unplugging them from the power source, waiting a minute and plugging them back into the power source. Test if the issue was resolved, if not, go to the next steps.
2. Try plugging the Chromecast into a different wall outlet and observe the behavior. Please let me know the results.
3. Test the Chromecast on a different TV.
4. Try using a different power cord and adapter with the Chromecast.

Please let me know how it goes.

Best regards,

Virna

[Anna18]

Hi @jen1k,

If your Chromecast is stuck on the Google TV logo, try these steps:

1. Power cycle with the original adapter/cable (or try another).

2. Hard reset: hold the reset button for ~25 seconds until the LED flashes.

3. Test on another TV/input to rule out HDMI issues.

If it still won’t reset or boot, it may be a hardware fault — in that case, reach out to Google Support.