Chromecast picture not working

[Zane_H]

Hello!

I have a Toshiba Smart tv that's around a decade year old I think, and mostly the Chromecast works. However recently, my tv was unplugged and the Chromecast doesn't seem to turn on to my tv anymore. It comes up with the Google logo before returning to a black screen.

• When I first got the Chromecast, I bought a HDMI multi switch box, as for some reason that was the only way it would turn on onto my tv. I have tried rebooting, switching hmdi spots and fiddling with the buttons and stuff alot, but nothing is putting the picture on the screen!!! Help!

[nerys]

Hi Zane_H,

Thanks for posting in the community!

I'm so sorry to hear that your Chromecast shows a Google logo and then just displays a black screen. Don't worry; I'm here to help! Just to get started, I'd like to confirm some details with you. Can you please help me answer the next questions?

• What is the exact model of your Chromecast?
• Is there an LED light on the Chromecast device? If so, what color is it?
• What happens when you connect the Chromecast directly to a TV HDMI port instead of using a multi-switch box?

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.