Chromecast playing Tenplay App

[FionaS]

I have set up my chromecast, signed in and attempted to watch the Tenplay app - it states that this item is not available in your country. 

Is there a way to fix this? I am in Australia, it is an Australian app. 

Thanks

[nerys]

Hi FionaS,

Thanks for posting in the community!

I am so sorry to hear that the TenPlay app is not working with Chromecast. To help identify the best solution, I have a few questions:

• Is the Tenplay app installed on your phone and functioning properly?
• Are you currently using a VPN service?
• Have you already tried any troubleshooting steps to resolve this?

Gathering this information will allow me to explore some potential solutions.

Best regards, 

Nery.

[DrewT]

I have the same problem.  It started about a week ago.  

I can watch 10Play on my phone and even cast to my chrome cast. But playing the native 10PLay app on my chromecast gives me a not in Australia message.

[nerys]

Hi DrewT,

Thanks for reaching back out to me!

I'm sorry to hear you are experiencing the same situation with your Chromecast. Let's work together to figure this out! As mentioned above, to explore some potential solutions, I just need to gather some information. Could you please answer a few quick questions:

• Is the Tenplay app installed on your phone and functioning properly?
• Are you currently using a VPN service?
• Have you already tried any troubleshooting steps to resolve this?

The answers to these questions will help me guide you through the best solution. 

Feel free to reply to this post with any further questions you might have. I'll be happy to assist further.

Best regards,

Nery.