cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Chromecast "cannot reach internet" error when trying to connect to Wifi

Syna
Community Member

I have opened a new Chromecast with Google TV 4K device. Trying to set it up, but it is stuck in network setting. Any Wifi network I try to connect, it is giving "Cannot reach internet" and goes back to network settings. 

Tried restarting the router. 

Tried other wifi networks and tried both bandwidth 2.4GHz and 5GHz.

Please advise

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Syna,

I apologize for the late response, thank you for being patient! Were you able to get your Chromecast connected to your Wi-Fi? If not, I'd be happy to help out, as these networking issues can be tricky to troubleshoot on your own. First, go ahead and follow the steps listed in this article. If the steps in that first article don't resolve the problem, go ahead and follow the steps in this article as well.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there Syna,

Do you have any more questions or need any additional help? 

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey Syna,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran