Chromecast remote doesn’t work only for select button (the middle button on top)

[Justliz]

Just yesterday my remote chromecast doesn’t work when I press on select button. I already changed the remote batteries and also checked the software update. Everything is okay except this one button.

i just did the factory reset now and it’s stuck at choose language on my TV screen. How can i fix this remote ? Or should i buy a new one

[moralesvicente]

Hello Justliz, 

Thank you so much for sharing your concerns with me. I understand that the select button of your Google Chromecast Voice Remote is not working, and you're unable to continue with the setup process. So don’t worry; I’m here to help.

I appreciate that you have taken action by performing the troubleshooting steps above. To continue with the assistance, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Daniel

[Justliz]

Hi Daniel,

thank you for giving a quick response. I already submitted the form through the link you gave me in the reply.

Regards,

Lisa

[moralesvicente]

Hey Justliz, 

We have received the information correctly. Stay tuned; a member of our support team will be in touch over email to help.

Best regards,

Daniel