06-12-2023 10:09 PM
I keep having to change the batteries every 3 days. Seems like something is wrong. We been using this chromecast for a relatively short amount of time. What could be the problem.
06-13-2023 10:36 AM
Hello @ACPA,
Thanks for reaching out. Have you tried resetting both the device and remote? If you did, you have a defective remote. When did you make this purchase? You will be able to submit a warranty claim for it if it is under 1 year.
Hope that helps! 🙂
06-18-2023 03:33 PM
Hi folks,
I appreciate your help, @listairee.
@ACPA, thanks for posting here in the Google Nest Community. Try this workaround and let me know how it goes:
Thanks,
Kimy
06-21-2023 05:18 PM
Hi there,
I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.
Regards,
Kimy
06-21-2023 05:52 PM
I was able to get it working that night but literally the next day the remote is not working again or it is controlling only the TV and not the chromecast device any longer... I have switched through about 1 pair of batteries each day until I just stopped using it.
06-22-2023 08:45 PM
Hello there,
Thanks for your reply, ACPA. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done.
Thanks,
Kimy
06-27-2023 01:03 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
Thanks,
Juni
06-29-2023 07:27 AM
Hello there,
Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni