Chromecast remote gets hot, doesn't work

[kristjankana]

Chromecast remote drains batteries, gets extremely hot when putting in fresh batteries. 

Tried performing a factory reset, but not possible as no lights whatsoever are turning on.

What to do?

[Kimy]

Hi kristjankana,

Thanks for posting and for being a step ahead of us. We’re sorry for the trouble, and this is not the experience that we wanted you to have. Let’s try this workaround and let me know how it goes:

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Test and observe.
• If it persists, you can factory reset the remote one last time and test it again.

We look forward to your response.

Thanks,

Kimy

[kristjankana]

Yes, hi, tried all that. Nothing changed - new batteries get hot as soon as I put them in. No lights whatsoever are blinking on the remote when trying to factory reset. 

[Kimy · Accepted solution]

Hello kristjankana,

Thanks for the reply. Since this is still happening, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Regards,

Kimy

[kristjankana]

Filled in the form 

[Alex_S]

Hi there,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex

[KingBCruel]

Having the exact same issue. Also did all the steps as well. Anything I can do to fix this?

[Kimy]

Hi KingBCruel,

Thanks for posting here. Since this is still happening despite trying the steps, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it’s done so I can forward it to our support team.

Regards,

Kimy

[smess]

Hi, I am having the same issue, I will fill out the same form but please let me know if there's anything else I need to do. Thanks.

[Kimy]

Hi there,

We got your form, @KingBCruel. Our support team will reach out to you via email. Kindly give it a few days.

Thanks for posting here, @smess. Have you tried the steps shared above? Let me know before you fill out the form, because I need to flag the user (you) so that your form will be valid. Some users just fill out the form, not knowing that it will be ignored if it’s not validated. Valid forms are then forwarded to the support team.

We look forward to your response.

Thanks,

Kimy