Chromecast remote not working for IR functions even with new batteries

[Iguanasan]

I have the exact same problem as the other post with this title that is currently pinned above (it is for me at least) and it’s locked so I cannot ask a question there.

I can find no options to make the updates suggested and my system does not indicate version numbers for the remote so I am stuck trying to solve a problem which it looks like someone has solved.

Any help would be appreciated.

[cifuentesj]

Hi @Iguanasan,

Thank you for your timely post and the comprehensive information you've provided. I've reviewed the input and understand that you are experiencing some IR function issues in your Chromecast with Google TV (4K) remote control, even with new batteries. I'm here to help you troubleshoot and find a solution together.

To assist you further, please attempt the following questions:

• Are you attempting to control more than one device using the Google TV Streamer 4K remote control?
• Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
• When did this behavior first begin?
• Have you experienced any power outages in your area?

In the meantime, check out this article for your remote control: Troubleshoot the Chromecast or Google TV Voice Remote.

Please keep me posted.

Warm regards,

Jeremy.