11-08-2024 11:46 AM
I'm not completely sure what generation my Chromecast is; it's a round flat disc with a cord coming out of it, and a power input on the other side.
I've connected the chromecast to my phone, all the way to the point of connecting to my Wi-Fi; It then tells me some variation of "Cannot communicate with your Chromecast, make sure it is nearby and that you connect to it when prompted", "Couldn'tconnect Chromecast to Wi-Fi, check your input", etc. I'm obviously connected otherwise, or else I wouldn't be at that step; it refuses to connect. I've reset the TV it's plugged into, the phone, the Chromecast itself, and the Wi-Fi modem and router; still nothing. Even though I'm doing setup so factory reset is redundant, I've factory reset the Chromecast, too; still nothing. I looked online, finding no solution, nothing even remotely helpful. Why does it not want to connect? Please help if you can; I don't know what to do.
11-13-2024 11:54 PM
Hi there!
Thanks for posting here in the community! I'm sorry to hear that you are having pairing issues with your Chromecast. I'll be more than happy to assist you with. Before I start with the troubleshooting, I will need some information to identify the issue:
I’ll be waiting for your reply.
Best regards,
Derick.