Hi dollyaries331,
Thanks for reaching out to our community.
I’m sorry to hear that your Google Chromecast device isn’t showing video. No worries; it is my pleasure to assist you with this inconvenience.
Before we get started with further troubleshooting, let me ask you some important questions:
Could you please confirm the model of Chromecast you are using?
Have there been any recent changes to your home environment, or any changes in Wi-Fi network or recent outages?
- What is the status of the LED light that you can see on the device?
- Is your Chromecast device and your phone connected to the same WiFi network?
- Have you tried to reboot your Chromecast device?
- Are you seeing an error message on your screen?
- How far is the Chromecast from the WiFi router?
- Have you tried connecting the Google Chromecast to a different power source?
- When was the last time you factory reset the Chromecast?
Thank you for your time and attention. I look forward to your response.
Best regards,
Virna
