Chromecast remote note working

[Cela]

So since inserting new batteries, I have had a solid white light. I have been unable to get into pairing remote. I have been unable to reset it. Nothing. I do with the remote, allows it to give me the white flashing.Light to indicate that it has gone into pairing mode or has reset it just constantly on solid white light.Can anyone help me fix this as i'm at my whits end!!

[Rwiinbo · Accepted solution]

Hey Cela! Sometimes it can be difficult trying to pair the controller after removing a previous pairing or if it's new. Please follow these steps, but first, restart your Chromecast and unplug it from the power source for a few minutes.

If your Chromecast Voice Remote isn't working, try this:

1. Remove both batteries from the remote.
2. While watching the LED on the front of the remote (it's below the buttons and only visible when lit), reinsert the batteries. If the LED doesn't flash twice, continue to the next step.
3. Within two seconds, and while still watching the LED, remove and reinsert the batteries again. If the LED still doesn't flash twice, repeat this step.
4. While checking for the LED to flash twice, replace both batteries with the original batteries that came with the remote. If those aren't available, use two fresh 1.5-volt AAA batteries.
5. Remove both batteries and wait for five minutes. Then, while watching for the LED to flash twice, reinsert the batteries.
6. If the LED still doesn't blink, follow the troubleshooting steps under…

 If that doesn't work, the last step would be a factory reset of the controller. Then, restart your Chromecast and follow these steps:

1. Press and hold the Mute and Center (Select) buttons simultaneously.
2. While both buttons are pressed, the remote LED will blink white.
3. A countdown sound will play after holding the buttons for 10–12 seconds.
4. Keep holding the buttons until the LED turns solid white.

It usually takes no more than 12 seconds to initiate a factory reset.

I hope it helps you.

[Cela]

Hey 👋, I hope this works for someone but unfortunately not for my case I tried everything exactly as instructed. I put brand new batteries again just incase. And the white light never changes it just stays a solid white as soon as batteries are in. No matter if I'm pressing the rest buttons nothing like it is frozen 

[Lpchrissy]

The exact same thing is happening with me. Can you respond to this if you find a solution?

[moralesvicente]

Hi @Lpchrissy,

Thank you so much for posting. I’m sorry to know that the Chromecast Voice Remote is not pairing. No worries. It is a pleasure to be able to assist you.

To provide you with further information, please check out this article: Troubleshoot the Chromecast or Google TV Voice Remote.

If the trouble persists, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please let me know if this information is helpful.

Regards, 

Daniel

[Rwiinbo]

If nothing else works, it would be best to contact Google directly to request a replacement. They have an option to replace just the voice remote for free. You can buy it separately (but you have to buy the one that's right for your model, as there are two versions: Voice Remote for Chromecast with Google TV and Google TV Streamer Voice Remote).

But keep in mind that it seems it has to be under warranty to avoid paying anything.

I hope this helps.

Here is the link: https://support.google.com/googlenest/gethelp?hl=en

[moralesvicente]

Hello @Cela, 

Thank you so much for posting in this community. I’m sorry to hear that your Chromecast Voice Remote is not pairing. Don’t worry; it’s a pleasure to help.

I appreciate your time and effort in completing the troubleshooting steps in this thread, and thanks to @Rwiinbo for the helpful contributions. To continue addressing the situation, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,

Daniel