Chromecast remote won't update firmware

[mrazjan]

Spare original remote M: G9N9N won't update firmware from 22.2 to actual version. It seems like update bar is complete with tick at the end, but after blinking led on remote is firmware is still 22.2 and need to update. I've executed all suggestions from google support, such as forgeting, rebooting, restoring factory settings both chromecast remote and dongle without success.

Remote doesn't work after while and need to reinstalling batteries.

[cifuentesj]

Hi @mrazjan,

Thanks for reaching out and providing detailed information. I understand that you're encountering some issues when you try to update your Google Chromecast Remote, and I appreciate the troubleshooting steps you've already taken. I'm here to help you find a solution together.

We'll be troubleshooting your Google Chromecast remote:

• Forget the Chromecast Voice Remote.
• Go to Settings.
• Remotes and Accessories.
• Chromecast Remote. 
• Forget.
• Pair the remote. Go to Settings. 
• Remotes and Accessories. 
• Pair the remote or accessory and follow the instructions on the TV.

Thank you for your attention; let me know how it goes.

Best regards.

Jeremy.

[mrazjan]

Hi Jeremy,

As I mentioned, this type of troubleshooting doesn't solved my problem. Do you have any other idea for troubleshotting except of mentioned in my original post above?

Thanks.

Jan

[maedacortez]

Hello mrazjan,

Thanks for reaching out. I understand that your Chromecast isn't updating its firmware. I know that can be frustrating; no worries, I'm here to help! I need to ask some questions to understand your situation better.

• When you check the firmware version in the Google Home app, what is the full firmware version number that you see? To check please follow the next steps.

On your phone or tablet, tap and hold the Chromecast icon in the Google Home app. Then, tap Settings > Device Information. Under "Technical information," check for "Cast firmware: X.XXX.XXXXX." If the device is on Fuchsia, check for "System firmware version: X.XXXXXXXX.X.XXXXXXXX."

• What Google Nest  Chromecast model do you have?
• Let me know what LED light you see streaming device when you try the next steps.

To check for updates manually, go to the home screen of your Chromecast and choose All settings > System > About > System update.

I look forward to your response.

Regards,

Manuel