Chromecast screen time not function

[Sandeep_psg]

Hi, I have configured screen time on my son’s kids account in chromecast to limit to 2hours. After this 2 hours still the kids account was active and  continued streaming for next 1 hour till I turn it off.  I have tried all the recommendations made in this community. Could you please fix this bug ?

[virnab]

Hi @Sandeep_psg,

Thanks for posting in the community space.

I'm sorry to hear that the 2-hour screen time limit you've set for your son's Chromecast account isn't working as intended. The limit appears to be ignored until you manually turn it off.

To provide you with better assistance, could you please answer the following questions: 

• What steps did you take to resolve the issue? 
• What’s the model of your Chromecast? (3rd generation, Ultra, 4K or HD model, Chromecast built-in)
• When did the issue start? 
• Is this the first time you tried to set up the timer with your Chromecast? 

Thank you for your cooperation. I will be looking forward to your answer.

Thanks,

Virna