Chromecast solid white light and no picture

[DwayneG]

Hi, 

I have a 2nd Gen Chromecast. I moved my TV to a different area of the lounge, once I plugged it back in the chromecast comes on with a solid white light but no picture. I tried resetting it as discribed on the manual and web page but doesn't reset. Any help? 

[JenniferV]

Hi DwayneG,

Thanks for reaching out. Let’s sort this out.

To confirm, can you only see a black screen when you plug in the Chromecast to your TV?  If yes, please try the steps listed below:

1. Shut down the TV completely (power off and disconnect the power cord from the power outlet).
2. Disconnect the Chromecast from the HDMI port, and if the Chromecast is plugged into the power outlet, disconnect it.
3. Power on the TV and reconnect the power source to the Chromecast device but do not put the Chromecast into the TV HDMI port.
4. Wait 30 seconds.
5. Plug the Chromecast device into an HDMI port on the TV.
6. Change the TV to the same HDMI input as the Chromecast.
7. Plug the Chromecast to a different HDMI port on the TV
8. Test the Chromecast on another TV screen.

Let me know how it goes.

Thanks,

Jennifer

[DwayneG]

Hi JenniferV

Thank you for your email. 

I have done the exact steps as you have explained. Unfortunately still the same issue. 

It's seems to me as if the unit has "bricked" itself for some reason? I've tried USB and main outlet power with the same results.

The app doesn't see the chromecast so I can't reset it from the app. Manually resetting from the chromecast doesn't work either. It stays on a permanent white light. 

Thank you for your assistance with my query. 

Dwayne

[JenniferV]

Hi DwayneG,

Oh no! We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there DwayneG,

Just checking up on you again, Did you have a chance to fill out that form?

Best regards,
Jeran
 

[JenniferV]

Hi DwayneG,

 Just checking in to make sure that you've seen our response. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer