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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25480 Views
  • 0 replies
  • 11 kudos

Now TV not working properly on Chromecast with Google TV

I have two Chromecasts with Google TV and they have been great. The one in my kitchen though has stopped allowing me to cast Now TV to it and also the Now TV app won't let me play anything I have subscribed to. The other one works fine. I have factor...

Duncan123 by • Community Member
  • 1405 Views
  • 3 replies
  • 0 kudos

Chromecast Black Screen / No Signal

Attempting to setup my Chromecast with my TV for the first time but can’t get it to work. I’ve got the Chromecast plugged in via HDMI but it says no signal with a black screen. I’ve tried the troubleshooting with turning off the power for the tv and ...

Raccoon86 by • Community Member
  • 1459 Views
  • 8 replies
  • 0 kudos

Chromecast remote buttons

I recently had an issue with the remote that came with the chromecast where the only buttons that would work was mute and volume buttons so I decided to replace the remote and now i have the new one it worked great for a week and now im having the sa...

Sarah13 by • Community Member
  • 632 Views
  • 3 replies
  • 0 kudos

ChromeCast Can't be seen by Home

Two days ago I tried to setup a Chromecast in my garage through a new WIFI extender, where it had previously worked but had a weak signal to the router. I found that after resetting and setting up chromecast through the wifi extender that the Google ...

sfvqerd by • Community Member
  • 857 Views
  • 5 replies
  • 2 kudos

Can i use my google display as a speaker for my chromecast?

I have a spare monitor and thought I could use my chromecast on it, however the monitor itself doesn’t have inbuilt speakers. Is there a way to cast the audio from the chromecast to my google mini display?

siennanob by • Community Member
  • 697 Views
  • 4 replies
  • 0 kudos

Poor WiFi connection after adding new Chromecasts to home

I've had a Chromecast with Google TV (4K) for several years and enjoyed it so much I recently bought two more.Since adding the new Chromecasts, all 3 have been plagued with terrible WiFi which renders them unusable (<1 Mbps download). I have two Nest...

AL127 by • Community Member
  • 847 Views
  • 6 replies
  • 0 kudos

Some apps not working

When trying to stream content from Disney + or from Prime Video i keep getting error messages or subscription error messages. I contacted both disney and prime and my subscriptions are fine. They just wont work. I can cast from my phone just not in t...

Kids access to library purchases

Items purchased in the Google tv app on the parents profile is not visible on the kids profile unless the content is "eligible for family library" but the issue is we buy these movies for our kids, pay the money for the movies but the kids can't watc...

ReneeP by • Community Member
  • 1000 Views
  • 3 replies
  • 1 kudos
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