Chromecast su Samsung A336B

[Claver]

< P > Chromecast non risulta abilitato sullo smartphone. NetFlix si sente, ma non si vede; mentre tutto ok senza Google home.

[JenniferV]

Hi Claver,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? When did the issue start? Is this only happening with the Netflix app or across all apps?

Give these steps a try:

1. Check if the Chromecast firmware is updated.
2. Make sure that the Android or iOS device is up-to-date.
3. Check proximity of TV to casting device (phone, tablet, or computer), and Wi-Fi router. Ideally, they should be less than 15 to 20 feet (4 to 6 meters) apart from each other, with one or no walls in between.
4. Reboot the Chromecast, casting device, and router.
5. Disconnect and reconnect the casting device from the Wi-Fi network.
6. Check if your mobile device has a power saving setting. If it's enabled, disable it.
7. Perform a factory reset. Here's a guide: How to factory reset your Chromecast. 

Thanks,

Jennifer

[Jeran]

Hey there Claver,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Thank you for helping out on this thread, Jennifer!

Best regards,
Jeran

[JenniferV]

Hello Claver,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for lending a hand, Jeran.

Regards,

Jennifer