Chromecast w Google TV frame rate stutter

[salputrid]

This happens across all apps some more than others.

I am using the Google TV interface.

This was not an issue with the Chromecast 3rd gen when I cast from my iphone.

[bthorne42]

Any fix? This new update addressing it? https://www.xda-developers.com/google-tv-performance-storage-update/

[Rusna]

Google, any updates?

[Arken]

Was coming an update in May . Not seen one yet ..

[whispy_snippet]

From what I can tell the is to do with the UI which also stutters and lags regularly. 

[TheAF]

I am also having this same issue.  Sometimes the audio drops out as well.  Sometimes it's just dropped frames.  I reported it to support, and got no useful response.

[Flash442]

Hi @JenniferV, the 4k 60hz continues to has shuttering and choppy frames. When will the team be able to fix this issue? 

[BK]

Hi Flash. Are you in a PAL or NTSC territory? I’m in Australia (PAL) largely fixed mine by moving to 4K 50 hz. 

[Flash442]

I'm on NTSC in US. I finally switched it to 4k 50hz to make it better, but was told that is not correct because NTSC should broadcast at 60hz only.

[BK]

Yep. 50 hz won’t help you. 

[MarkHenryC]

Hi. I'm a bit late here as I only recently bought 4K Chromecast. I tried that too. Back in the old days, cycles mattered, so thought I'd try it. You said "largely" so I wanted to clarify. I did notice significant improvement, but still some regular stuttering, unlike the built-in Samsung apps. Internal apps fine on all channels but Chromecast 4K w/ Google TV stutters on everything: YouTube, Stan, live sport, Amazon/Paramount etc.

[TonyMy01]

I am having the same issue for my Google TV HD, watching motor racing is terrible, as every time the camera pans, it jerks like crazy.  I upgraded from a Gen2 unit that I cast to from my phone that didn't have this issue.   I use the Australian "Kayo" application to watch F1/MotoGP.   I have tried playing with frame rates and this does nothing.   I have found the only solution that works is to go into the system menu and restart the Chromecast, it seems fine for the rest of the 5 or 6hours I watch.   But then the following day, have to do this again.   Because this device is always powered, it seems over time it gets this issue and needs the restart to clear the problem.   I was not expecting these issues with the latest gen Google Chromecast.

[MarkHenryC]

Excuse me, but I can't see why this comment is marked as an answer. I have the same situation with a recently-purchased CC 4K w/Google TV. I compare it directly to the Tizen apps as well as PC web browser streaming, both of which run smoothly in 4K on all streaming apps. The CC is unusable. I tried taking it back to the store but they refuse returns unless they're unused - on the basis that the device is not faulty, just not very good. This can't be good for the image of Google hardware/software. I'm about to upgrade my phone and was looking at replacing Galaxy with Pixel. Perhaps Google's quality control is not up there with Samsung and Apple.

I see reference to a form to fill out but no link.

[Jellyroll]

Still a huge issue. 

[Bollard]

Since it's nearly been a year is there any update on the framerate micro-stuttering issue?

[Inenote]

We have the same problem. I’ve been checking everything from wifi connections to interference etc. Is there already a solution?

[Arken]

You have to manually set the HZ to match the framrate of the movie . Only solution . 24hz works most of the time 👍 but when there is 30hz or 60hz content you have too switch manually.  

[Jellyroll]

I changed a few settings. Game mode off. And drop the hertz to the 50s. It takes a second or two for audio to match lips in the beginning of whatever you put on, but it solves it.

[Stef1911]

I bought it yesterday after and just found out this problem was not fixed yet, its been so much months when will they fix it?

[notfixingit]

Any update on this? Still an issue a year later.

[ISbit]

has anyone solved this issue by getting a new replacement device?
I have a 4k variant with this same problem. I have 6 days left on my 30 days return policy and think of just replacing it myself instead of going through googles support process.

[BK]

This thread is such a mess now, but the solution is in here somewhere. You need to enable developer mode and disable HW Overlays. Solved the problem for me and others.  None of the other suggestions in here fix it. 

[cgtvdude]

"....disable HW Overlays"....yes but EVERY-SINGLE-TIME you turn on the device.

[BK]

Funny. I only need to redo it if I restart the device. Not if I put it into standby. 

[JCC13]

Yes, but I have another issue where the Chromecast will randomly turn on the TV if I leave it in standby, so I have it connected to a smart power strip that turns it on when the TV is powered on, thus the Chromecast does a full restart every time. It would be great if the HW overlays setting was persistent after reboot.

[Ejessen]

Changing the frame rate manually in settings to 24 fixes movies on all streaming platforms. 

Manually returning to 60 for standard TV yields no stutters as as well. 

Tested and working on multiple units for multiple people

[Old-Superhet]

This still hasn't been fixed. I'm sorry I bought a Chromecast with Google TV HD. It's been a nightmare trying to sort this out and not so much as a "sorry this doesn't work, We'll fix it". In fact Google are missing in action. And why is this marked as Answered? The problem is still there!

[JCC13]

Any update from the team since a year ago?  If disabling HW overlay works then why not turn that option on by default with a software update? It's very frustrating to have to turn it on every time it restarts.

[mattharv3]

Any updates on this issue?

[Oomek]

It's been almost 6 months and we are still waiting for your loopback.

[bragarik]

10-Jan-2023

[ixtli]

now if only we could get this issue permanently addressed for ccw/gtv...  i have to disable hw overlays after every reboot to get the micro-stutters to disappear - ridiculous.

[Rajiv1]

Please find solutions  keep buffering Google tv can’t go ahead then google tv keep buffering thank you # please mail me thank you 

[L0L0]

When I read lasted answer, need to replace device?

must ask to support in my country?

[Entric]

I've also been experiencing these same issues. Have only just checked this forum now. Should I fill on that form as well that Jennifer had linked?

[Kamstaw]

Same issue with my Chromecast. It's really annoying, random stuttering on every single app - Netflix, HBOmax, Prime, and most noticable - Disney. Come on ppl from Google - do something with it! .

[bertarada]

I have both chromecast HD and 4K and exactly the same with both of them . It fails constantly. I was very happy with the 4K so I bought the HD for another room, then android 12 arrived and ruined everything. 

[dextorboot]

I've been following this topic for a month, since I bought the CCWGT HD. I've been having the same frame skip issue as everyone else here, using multiple apps. Disney+, Peacock, Paramount, Netflix.  It also does it when I cast the app from my phone (clicking the in app cast button). I must've bought mine after the update because it's been like this since the beginning.

I'm only chiming in now because I noticed a few instances where it never does this. It has never done it using Tubi. It's never done it in the YouTube app, that includes watching content from my library (purchased content). The other time it never does it is when watching animated content on any app (movie or TV show). Maybe someone else can confirm.

[bertarada]

YouTube does not fail. That is true, but I don't understand why google doesn't fix the problem. On apple tv and fire stick it works fine and the frame rate changes correctly.

[CliveC]

I have the exact same problem with a Chromecast with Google TV 4k that I have tried with two different 4K displays and all of the HDMI ports on those devices and get the same stutter.  I did not experience this before the Android 12 update.   I can confirm the OS is fully up to date on the CC and also the Netflix app is also fully up to date - no updates available, yet yesterday watching the Netflix film Re deye - there were parts when the image was jumping  a lot and distracted from the film.

My internet connection is a 1 Gb/s fibre connection and not sufering any performance issues.

I have also filled in the form.

I also experience a 'Zooming in' issue where the top right portion of the display is zoomed in.  So have filled int he form about that too.

https://www.googlenestcommunity.com/t5/Chromecast/Issues-with-scaling-on-chromecast/m-p/337276/emcs_...

See this thread for info on that.

[Kadius]

I have the same issue and read thru all posts here. First I did a reset of Chromecast and that did not solve the issue.

As a second thing, I played around with the framerate setting and it seems this is the problem.

When it is set to 4K 60Hz wide stutters in HBO app when I switch it to 50Hz playback is much smoother as that is it matches the 24 framerate as it was suggested in one of the posts. But that makes all 60fps videos look crap.

So for me, it looks like the new super cool feature that should match video framerate does not work. Al was perfect before the update. Sad, there is no revert option....