Chromecast with google tv not connecting to WiFi

[msharrison1892]

Hello, had my Chromecast since January 2022. Worked fine until recently won't connect to WiFi. Tried to hot-spot my phone incase its because of my new router. No joy. 

Factory reset done too. 

[JenniferV]

Hi msharrison1892, 

Thanks for reaching out and for being a step ahead of us. 

Quick questions — what's the LED status on your Chromecast with Google TV (solid or flashing white)? What's the distance between the router and the Chromecast with Google TV? Please manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Regards,

Jennifer

[JenniferV]

Hello there,

How's it going? Did the step help?

Thanks,

Jennifer

[JenniferV]

Hey msharrison1892,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer