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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 25848 Views
  • 0 replies
  • 11 kudos

YouTube and YouTube Music apps on both TV and CCWGTV

First let me say I have already gone through "troubleshooting" for Google Home and YouTube and YouTube Music. My playlists are working perfect on both Computer and Android device. When using either YouTube Music inside CCWGTV or the YouTube Music App...

808IUFan by Community Member
  • 2877 Views
  • 12 replies
  • 0 kudos

Its not getting past connecting with my phone and internet

I've been trying to set up my Chromecast for the past few days and it is not letting me get past connecting to the internet with my phone and all that I've tried about four or five different times and it's just not letting me before it was working pe...

Ana3 by Community Member
  • 628 Views
  • 3 replies
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I'm signed in, but chromecast tells me to sign in

Problem started when I cancelled You Tube Premium. I can cast and it gives options, but now it does not show options for movies. You have to guess the number. Now speaker says to sign in and I am signed in, but no icons on Desk top and not where to s...

Snuffy by Community Member
  • 404 Views
  • 1 replies
  • 0 kudos

stop others from accessing my chromecast

my chromecast is built in to my smart TV. everything works great except other people can access my chromecast even though I have that option turned off. does anyone know how to stop that from happening?

Ricky13 by Community Member
  • 712 Views
  • 3 replies
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Chromecast is not connecting

While I am connecting from home app.it is showing."Couldn't communicate with your Chromecast"And in the TV  it is showing like this. But my wifi is working with all other appliances

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Ritwik by Community Member
  • 746 Views
  • 3 replies
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Resolved! Moved house. Can't figure out how to set up Chromecast.

Am I doing something wrong here, missing a step, doing things in the wrong sequence?I moved home four days ago. At my previous address the Wi-Fi was named “VM97….something”I have connected my phone to my new Wi-Fi named “BTHub….”I plugged in my Chrom...

Pat67 by Community Member
  • 5646 Views
  • 6 replies
  • 1 kudos

Chromecast not connecting

Hi i recently got a new modem and have tried to reset my chromecast i get as far as being connected then it comes up with couldnt communicate with chromecast i have tried everything to get it working but to no avail

Rentals from Google Play Won't Play - Second Post

Hi!I posted this question a while back and the only responses I got was from others who are having the same issue. A "Community Specialist" decided to close the post instead of offering assistance. Maybe this forum isn't used to assist customers?Here...

MurphME by Community Member
  • 623 Views
  • 3 replies
  • 0 kudos
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