Chromecast won't stay connected to WiFi

[POKIWOKI]

Help!

Google Chromecast suddenly doesn't want to stay connected to the WiFi. It's been like this for a month now. Before that, it worked perfectly for over a year.

I've tried everything:

Only 2.4 or only 5 GHz network and both together.

Change the WiFi name.

Google even replaced my Chromecast.

The only thing that helps temporarily is restarting the router, but the problem is back the next day at the latest.

No other device has this problem.

[moralesvicente]

Hello POKIWOKI, 

Thank you so much for posting in this community. I’m sorry to know that your Google Chromecast doesn't stay connected to your wifi network. No worries. It’s a pleasure to assist you. 

To effectively troubleshoot, could you please answer these questions?

• What model of device do you have? If you are unable to recognize it, check out this article: Chromecast and Google TV Streamer specifications
• How far is the Chromecast from your router?
• Have you made any changes in the Chromecast environment? 
• Could you tell me what status LED light is showing the Chromecast? 
• Do you see an error code on your device? 

Please feel free to share any additional details you think might be relevant.

Best regards,

Daniel

[POKIWOKI]

Hi, thanks for your reply.

1. It's a Chromecast with Google TV (HD)

2. The router is about 3 meters away.

3. There were no changes at all.

4. The light is pulsing white when the problem occurs.

5. There's no error code on the device.

It connects to the WiFi, then disconnects, connects, disconnects and so on. 

When I restart the router it works fine for one day and then the problem comes back. So I have to restart my router every day I want to use the Chromecast.

[tajennifer]

Hi POKIWOKI,

Thanks for your replay and the information provided. I understand that your Chromecast with Google TV is not staying connected to the WiFi and is getting a white pulsing light. In this case, before you restart the device, did you delete it from the Google Hope app and then set up the device again? 

If not, here is how: 

First try with the reboot process:

1. Unplug the power cable from Chromecast with Google TV.
2. Leave it unplugged for one minute.
3. Insert the cable back into Chromecast with Google TV.

If that does not help, try with the factory reset:

1. While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
2. When the LED light turns solid white, release the button, and the Chromecast should then reset.

Set up your Chromecast with Google TV again: 

1. Turn on your TV.
2. Plug your Chromecast into an available HDMI input on your TV or other display device. Switch your TV to the HDMI input your Chromecast is plugged into.
3. Plug one end of the power adapter cable into your Chromecast and the other end into an open outlet.
4. Wait for the remote to pair.
   • In most cases, the remote pairs automatically. However, if the TV screen shows "Start pairing," press and hold the "Back" and "Home" buttons on the remote until the light on the remote starts to pulse.
5. Select the language you want to use.

For detailed information about the setup process, you can check the "Set up Chromecast with Google TV and Voice Remote."

Please let me know how this goes. I'll be waiting for your response.

Best regards,

Jenny

[POKIWOKI]

I've resetted the Chromecast and the WiFi router twice already with no effect.

I tried it with 2.4ghz only, 5ghz only any both with no effect.

I tried it with a mobile hotspot with no effect.

I tried renaming the SSID of the WiFi but it didn't help.

[tajennifer]

Hi POKIWOKI,

Thanks for your reply. I understand that you already reset the Chromecast device and the WiFi network, and after all the steps, the situation did not solve. Don't worry, we're here to help. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,

Jenny