Chromecast

[spjones]

I recently moved and now I can’t get my chrome cast working cause it wants to connect to the old network? How do I fix this? 
thank you

[Cathal_S · Accepted solution]

Hi spjones,

Have a look at the Chromecast help center links below that show you how to first factory reset your Chromecast.

https://support.google.com/chromecast/answer/6254654 

And then set up the device for your new WiFi network.

https://support.google.com/chromecast/answer/2998456 

Regards,

Cathal

[Cathal_S · Accepted solution]

Hi spjones,

Have a look at the Chromecast help center links below that show you how to first factory reset your Chromecast.

https://support.google.com/chromecast/answer/6254654 

And then set up the device for your new WiFi network.

https://support.google.com/chromecast/answer/2998456 

Regards,

Cathal

[DoesNotCompute · Accepted solution]

Open your Google Home app on your phone or tablet and go to the Set Up Device button. This will set up a direct connection to your Chromecast and load your current WiFi info into it. You shouldn't need to factory reset anything. At least, I never have in the dozens of times I've added or moved a Chromecast.

[JenniferV]

Hi folks,

Thanks for the help, Cathal_S and DoesNotCompute. I appreciate it.

@spjones, do you still need help? Feel free to let us know if you do. We're here to help.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from spjones, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, everyone!

Best regards,
Jeran