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Chromecast

Gw
Community Member

I have two Chromecasts. When I try to set them up it says go to Chromecast app. When I go to the App Store it says app not available. Google home is not even recognizing Chromecast to find to hook it up

1 Recommended Answer

OldGeezer
Community Member

The 1st Gen Chromecast supports only 2.4GHz wifi - so check your network and device supports that else you won't be able to see or use the Chromecast. Providing that's all ok and you haven't already done so, try to factory reset the device (press and hold the reset button until the led starts flashing) and run the set up process again.

 

Good luck!

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3 REPLIES 3

OldGeezer
Community Member

The 1st Gen Chromecast supports only 2.4GHz wifi - so check your network and device supports that else you won't be able to see or use the Chromecast. Providing that's all ok and you haven't already done so, try to factory reset the device (press and hold the reset button until the led starts flashing) and run the set up process again.

 

Good luck!

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Gw, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, OldGeezer!

Best regards,
Jeran