Chromecasting Disney+

[Ezza9224]

I've been using Disney+ and everytime I stop an episode part way through and then come back later it always restarts the episode from the start. Initially it is at the correct place, it's only when I connect to Chromecast that it restarts.

I've already contacted Disney+ support and nothing they did helped so agreed it's a Chromecast issue. I cast other apps without this same issue. They reset my Chromecast and reset my internet/phone already.

Thanks

[moralesvicente]

Hello Ezza9224, 

Thanks for reaching out to the Google Nest Community Forum. I understand that when you stop an episode partway and then come back later, it restarts the episode on Disney+. So don’t worry; I’m here to assist you. 

It's great to know you've taken action on the matter. To provide you with accurate information, please help me out by answering the following questions.

• What model of Google Chromecast do you have? If you’re unable to recognize it, check out this article: Chromecast and Google TV Streamer specifications. 

• When did the trouble first occur? 

• Do you know if Disney+ is up to date? 

Any additional details you can provide will be helpful.

Best regards,

Daniel 

[Ezza9224]

Hi,

Thank-you

- Its the Gen 3 model, so top one at the link you gave.

- It's happened ever since I started using Disney+ about 1 month ago. I did use Disney + about a year ago previously and don't recall having this issue then and watched it in the same way.

- Yes have the latest version, did uninstall and reinstall too.

My husband has the same issue when he plays from the app on his phone too.

[moralesvicente]

Hey Ezza9224, 

Thank you so much for keeping me updated. To isolate the situation, let’s explore more troubleshooting options. 

• Try to reboot your Google Chromecast. Refer to this help article for instructions: Reboot your Chromecast device.

• Reboot your cellphone.

• Reset your Wi-Fi router. 

Let me know how it goes. 

Best regards,

Daniel

[Ezza9224]

Yes had already done all of those things but have done again and no change.

It may actually be a Disney+ issue as in reviews other people are having the same issue.

Thanks 

[moralesvicente]

Hi Ezza9224, 

Thank you so much for replying to this post. I appreciate the troubleshooting steps you’ve taken so far; however, it seems to be a specific trouble with Disney+. I suggest reaching out to their support team for more help. They should be able to provide you with assistance.

Regards, 

Daniel