Chromecasting videos from Android 10 phone has sound but no video

[KersalMike]

I can cast Mubi films from my Android 10 phone, which I think stream from the internet, but when I cast videos stored on the phone, I get sound but no image. A similar thing happens trying to cast photos from my phone, no image appears. But favourite photos are displayed, presumably from my Cloud storage.

I switched my LG 32 LD 490 TV off

switched off the power at the mains socket

disconnected the Chromecast dongle

switched the power back on

switched on the TV

connected the Chromecast dongle to the TV USB socket for power 

waited 30s and plugged the Chromecast dongle back into the HDMI socket

Again, sound but no video!

[aperezdeleon]

Hello KersalMike

Thanks for posting in our community!

I understand casting issues can be frustrating. Let's work together to find a solution. You've made a good first step by restarting your Chromecast, here are a few more things you can try to get back in the swing of things

• Check compatibility.
  There could be video format compatibility issues with either the Chromecast or TV. Make sure the videos you're trying to cast are in a supported format. I recommend using MP4 or MKV formats for your videos.
• Try a different casting app.
  If you're casting directly from your phone's gallery app, you can try a different casting app to see if it makes a difference. Different apps might handle local content casting better on your phone.
• Check permissions and updates.
  Ensure the casting app has access to your phone's storage, verifying if it's up to date. An update might fix any compatibility problems.

I also suggest trying to cast to the Chromecast with another phone if you have one available. Doing so will help us determine if it's your phone experiencing this or the Chromecast device.

Let me know how it goes.

Regards,

Angel.