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Chromecasts purchased in 2024 - saying available for specific video sites

CSSYup
Community Member

‎03-11-2025 03:46 PM

 

We have 20 chromecasts in our school. Last week this issue occurred - 'available for specific video sites'  As we frequently move around the school and cast this has caused us problems. This only occurred on only a few of our google chromecasts.  - Exploring further it was only certain models of chromecast causing this issue. We went through all the problem solving solutions on the net...  Then discoverred Older versions of chromecast were fine. Ones purchased in 2024 were causing the issue (shiny face - circle and 3 lines running off it) We have scrounged around at home to switch all to older version chromecasts. It's not great!!!!
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GabrielaG
Community Specialist
Community Specialist

‎03-14-2025 10:10 AM

Hi @CSSYup,

 

Thanks for reaching out to the Google Nest community. I'm sorry to hear your Chromecasts purchased in 2024 are not working as expected, with a circle and three lines running off them. I'm happy to help you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

  • How many Chromecasts are having the issue with a circle and 3 lines running off it?
  • What is the generation of Chromecasts that are having the problem?
  • Can you please describe the troubleshooting steps you have done?

Any additional details you can provide will be helpful.

 

Regards,

Gabriela

 

 

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