Closed Captions

[Mike17T]

Even though I have 'Captions' turned on under 'Accessibility', it does nothing! 

Ive tried watching on using different Apps, diiferent programs, programs I know have Captions becuase if I use a webpage to watch the same program on the same App there are Captions. But nothing using Google Streamer and having Captions set on.

[DeboraJ]

Hi @Mike17T,

Thanks for reaching out to the community! I understand that you have been experiencing some issues with the captions on your device, even though you have them turned on in your accessibility settings. Thank you for letting me know the steps you have tried. They are really helpful. Let me check more on this for you.

Before we move forward, I need some information to provide you with the most accurate steps:

• When did the issue start?
• What is the model of the Google Streamer that you have?
• Are your device and the Google Home app up to date?
• What is the firmware version of your device?

Once you provide this information, I will be more than happy to assist you!

Best regards,

Debora

[Mike17T]

Hi Debora,

Thanks for your reply.

The issue has been since the day I got the Google streamer, approx2 weeks ago. 

It's a:-

Google Steamer 4K 2024. Model GA05662-AU

Yes, my device and Google Home app are up to date.

System firmware version: UTTK.250305.003

Cast firmware: 3.72.446070

Regards

Mike

[Mike17T]

Hi Debora,

Any advice/Help??

[DeboraJ]

Hi @Mike17T,

Thanks for providing that information! I really appreciate it.

Based on the caption issue you described, the best recommendation is to reach out directly to Google TV support. Since the issue seems related to their service, they will have better tools to provide you with a resolution. Please contact them, and if the issue persists, please let me know so I can check what else we can do.

I hope this helps!

Best regards, 

Debora